Effective Date: January 1, 2026
Last Updated: January 1, 2026
Business Name: Zildin
Website: www.zildin.com
Country of Operation: Bangladesh
Welcome to Zildin. These Terms & Conditions (“Terms”, “Terms & Conditions”, or “Agreement”) govern your access to and use of www.zildin.com and your purchase of products from Zildin.
By visiting our website, placing an order, or purchasing any product from Zildin, you agree to be bound by these Terms & Conditions, our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any other applicable policies published on our website.
If you do not agree with these Terms, please do not use our website or place an order.
Zildin is an online retail business operating in Bangladesh through www.zildin.com.
We sell clothing and other products through our online store and may use third-party courier, logistics, technology, communication, and other service providers to fulfill customer orders.
By placing an order on Zildin, you confirm that:
If an order is placed using another person's phone number, address, or other information without authorization, Zildin may take reasonable action to verify or cancel the order.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizes, prices, and other information displayed on our website are accurate.
However:
Zildin does not intentionally provide materially false or misleading product information.
Where an error in product information is identified, we may correct the information as soon as reasonably practicable.
All prices displayed on our website are stated in Bangladeshi Taka (BDT) unless otherwise specified.
Product prices may change from time to time.
The applicable product price and delivery charge communicated at the time of order confirmation will generally apply to that order, subject to correction of obvious pricing or technical errors and applicable law.
Any applicable delivery charge will be communicated to the customer before or during order confirmation.
Customers may place orders through the ordering facilities available on our website.
When placing an order, customers must provide accurate information, including:
Customers are responsible for checking their order information before submitting the order.
Submitting an order does not necessarily mean that Zildin has finally accepted the order.
After receiving an order, we may contact the customer by phone, SMS, WhatsApp, or another reasonable communication method to verify the order.
An order may be considered confirmed after reasonable verification by Zildin.
We reserve the right, subject to applicable law, to refuse or cancel an order where:
Where appropriate, customers will be notified of cancellation.
Zildin offers Cash on Delivery (COD) for eligible orders within Bangladesh.
Under COD:
COD availability may vary depending on location, product, order value, courier availability, or other legitimate operational considerations.
To reduce fraudulent or unwanted orders, Zildin may contact customers before dispatch.
Customers agree to provide a valid and reachable mobile number.
If a customer repeatedly fails to respond to order-verification calls or messages, Zildin may cancel or hold the order until reasonable confirmation is received.
Zildin takes fraudulent and intentionally abusive orders seriously.
Examples may include:
Where reasonably justified and subject to applicable law, Zildin may:
Nothing in this section limits any consumer right provided by applicable law.
Zildin uses third-party courier and delivery partners where appropriate.
Delivery times provided on the website or by customer support are estimates unless expressly stated otherwise.
Delivery may be affected by:
Customers are responsible for providing a complete and accurate delivery address and a reachable mobile number.
The courier may attempt delivery according to its operational procedures.
If a customer is unavailable, provides an incorrect address, refuses a valid delivery without an applicable reason, or cannot be reached, the order may be returned to Zildin.
Any applicable consequences relating to repeated refused or undelivered orders will be handled according to Zildin's applicable delivery and return policies and applicable law.
Delivery charges may vary based on:
The applicable delivery charge will be communicated to the customer before or during order confirmation.
Customers are encouraged to check the delivered package and product as soon as reasonably possible.
If the customer receives:
the customer should contact Zildin promptly and provide the relevant order details and, where requested, photographs or other reasonable evidence.
Any return, replacement, or refund will be handled according to our Return & Refund Policy and applicable law.
Returns, refunds, replacements, and exchanges are subject to Zildin's Return & Refund Policy.
Customers must follow the applicable procedure and timeframe specified in that policy.
Nothing in these Terms is intended to remove or restrict any mandatory consumer protection right available under applicable law.
A customer may request cancellation before the order has been dispatched, subject to Zildin's applicable cancellation procedures.
Once an order has been dispatched or handed over to a courier, cancellation may no longer be possible through ordinary means.
Zildin may cancel an order where reasonably necessary due to:
Where applicable, the customer will be informed of the cancellation.
Customers agree to:
Customers may use our website only for lawful purposes.
You must not:
Zildin may take reasonable technical or legal measures against misuse of the website.
Unless otherwise stated, content appearing on the Zildin website, including:
may be owned by or licensed to Zildin and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Zildin's protected content without prior written permission, except where permitted by law.
If customers voluntarily submit reviews, photographs, comments, testimonials, or other content to Zildin, they must ensure that such content:
Where applicable and subject to consent and law, Zildin may use customer-submitted content for legitimate business, promotional, or website purposes.
Zildin collects and processes customer information in accordance with our Privacy Policy.
The Privacy Policy explains how we handle information such as customer names, mobile numbers, delivery addresses, order information, cookies, analytics, and other relevant information.
Zildin may rely on third parties for services including:
Third-party services may have their own terms and policies.
Zildin is not responsible for matters solely arising from a third party's independent systems or policies, except where responsibility is imposed by applicable law.
We aim to keep our website available and functional, but we do not guarantee that the website will always be:
Temporary interruptions may occur due to maintenance, technical problems, security issues, network failures, or circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, Zildin will not be liable for losses arising solely from:
However, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
Zildin does not seek through these Terms to exclude mandatory consumer rights or remedies.
Zildin will not be considered in breach of these Terms to the extent that performance is prevented or materially delayed by circumstances beyond our reasonable control, including:
We will make reasonable efforts to resume affected services when circumstances permit.
Despite reasonable efforts to maintain accurate information, our website may occasionally contain typographical, technical, pricing, inventory, or other errors.
Zildin reserves the right to correct such errors and update website information.
Where an error materially affects an order and correction is necessary, we may contact the customer before proceeding with the order.
Nothing contained in these Terms & Conditions is intended to:
Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of that conflict.
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of Bangladesh.
Any dispute shall be handled through the appropriate legal or regulatory process available under applicable Bangladesh law.
Nothing in these Terms prevents a customer from exercising any mandatory statutory right or remedy available to them.
If a customer has a complaint or dispute, we encourage the customer to contact Zildin first so that we can attempt to resolve the matter reasonably.
Customers may contact us with:
If the matter cannot be resolved directly, either party may use any legal or regulatory remedy available under applicable law.
Zildin may update these Terms & Conditions from time to time to reflect:
Updated Terms will be published on this page with a revised Last Updated date.
The updated Terms will apply from the effective date stated in the updated version, subject to applicable law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally permissible, and the remaining provisions will continue to apply.
These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, Cancellation Policy, and other applicable policies published on our website, constitute the terms governing your use of Zildin's website and purchase of products, subject to applicable law.
For questions, complaints, order-related matters, or concerns regarding these Terms & Conditions, please contact:
ZILDIN
Website: www.zildin.com
Email: info@zildin.com
Business Address: Chittagong, Bangladesh
© 2026 ZILDIN. All Rights Reserved.
