Effective Date: January 1, 2026
Last Updated: January 1, 2026
Business Name: ZILDIN
Website: www.zildin.com
Country of Operation: Bangladesh
At Zildin, we aim to provide reliable and timely delivery of our products throughout Bangladesh. This Shipping & Delivery Policy explains our delivery procedures, charges, estimated delivery times, Cash on Delivery (COD) requirements, and responsibilities of customers and delivery partners.
This policy should be read together with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.
Nothing in this policy is intended to exclude or restrict any mandatory right or remedy available to consumers under applicable laws of Bangladesh.
Zildin currently delivers products within Bangladesh, subject to courier availability and service coverage.
Delivery availability may vary depending on:
If delivery is unavailable to a particular location, Zildin may contact the customer to discuss an alternative arrangement where reasonably possible.
Delivery charges may be changed from time to time due to changes in courier costs, promotional campaigns, operational requirements, or other legitimate business reasons.
The applicable delivery charge will be communicated to the customer before or during order confirmation.
Promotional offers may provide free or discounted delivery subject to the terms of the relevant promotion.
Zildin primarily offers Cash on Delivery (COD) for eligible orders within Bangladesh.
Under COD:
COD availability may vary based on location, order value, courier availability, product type, previous order history, or other legitimate operational considerations.
After an order is submitted through our website, Zildin may contact the customer to verify the order.
Order confirmation may be made through:
Customers are responsible for providing an active and reachable phone number.
An order may be held or cancelled where reasonable verification cannot be completed.
Estimated delivery time may vary depending on the customer's location, courier service, weather, traffic, holidays, and other circumstances.
As a general estimate:
Inside Dhaka: approximately 1–3 business days
Outside Dhaka: approximately 2–5 business days
These are estimates and are not guaranteed delivery deadlines unless expressly stated otherwise by Zildin.
Delivery may take longer during:
Our courier partner may make delivery attempts according to its operational procedures.
Customers are expected to remain reasonably available to receive their orders.
If delivery cannot be completed because:
the courier may return the package to Zildin.
Additional delivery attempts may be subject to courier availability and applicable charges.
Customers must provide accurate delivery information when placing an order.
This may include:
Zildin is not responsible for delivery failure caused solely by incorrect, incomplete, or misleading information supplied by the customer, except where applicable law provides otherwise.
If incorrect information is discovered before dispatch, customers should contact Zildin as soon as possible.
If the customer is unavailable at the time of delivery, the courier may attempt to contact the customer and may make another delivery attempt according to its procedures.
If the order remains undelivered after reasonable attempts, the package may be returned to Zildin.
Customers should ensure that someone authorized to receive the package is available at the provided delivery address.
Customers should not intentionally refuse a correctly supplied and confirmed COD order without a legitimate reason.
If a customer refuses delivery, the package may be returned to Zildin.
Repeated or intentional refusal of confirmed COD orders may result in reasonable measures such as:
This section does not affect any mandatory consumer rights.
The courier will normally attempt delivery to the address provided by the customer.
Customers may be required to provide reasonable directions if the delivery location is difficult to identify.
If the delivery address is changed after dispatch, the change may be subject to courier procedures and may not always be possible.
Zildin is not responsible for delays caused solely by an inaccurate or incomplete address provided by the customer.
Customers are encouraged to inspect the package and product reasonably upon delivery.
Where possible, customers should check:
If a customer identifies an apparent issue, they should contact Zildin promptly using our official contact channels.
Where reasonably necessary, Zildin may request photographs or other information to investigate the issue.
If a package appears materially damaged before acceptance, customers should notify the delivery representative and contact Zildin as soon as reasonably possible.
Customers should, where reasonably possible, provide:
Zildin will review the matter and determine the appropriate solution in accordance with our Return & Refund Policy and applicable law.
If the customer receives:
the customer should contact Zildin promptly.
After verification, Zildin may arrange an appropriate remedy, including replacement, exchange, return, or refund where applicable.
Zildin aims to meet the estimated delivery times stated in this policy.
However, delivery times may be affected by circumstances outside Zildin's reasonable control, including:
Where reasonably possible, Zildin or its courier partner may provide an update regarding significant delays.
Zildin will not be considered responsible for a delay or failure to deliver to the extent caused by circumstances beyond our reasonable control.
Such circumstances may include:
Zildin will make reasonable efforts to resume normal delivery services when circumstances permit.
Zildin may use independent third-party courier and logistics companies to deliver customer orders.
To facilitate delivery, necessary customer information may be shared with the relevant delivery partner, including:
The handling of information by third-party service providers may also be subject to their own policies and applicable law.
Please refer to Zildin's Privacy Policy for further information regarding the handling of customer information.
If an order cannot be delivered because of circumstances attributable to the customer, such as an incorrect address, repeated unavailability, or unjustified refusal of a confirmed COD order, the package may be returned to Zildin.
Any additional delivery or return-related charges will be handled according to Zildin's applicable policies and applicable law.
Zildin will not impose charges that are prohibited by applicable law.
Customers should verify their delivery address before submitting an order.
If a customer requests a change of address after placing an order, Zildin may attempt to accommodate the request if the order has not yet been dispatched.
Once the package has been handed over to the courier, address changes may be subject to the courier's procedures and availability.
Any additional delivery cost resulting from a customer-requested address change may be charged where reasonably applicable and legally permitted.
Customers may request delivery to another person at the provided delivery address.
The customer is responsible for ensuring that the recipient is authorized to receive the order.
For COD orders, the applicable payment must be collected before the order is released, unless otherwise agreed by Zildin.
Delivery issues involving:
will be handled in accordance with Zildin's Return & Refund Policy.
This Shipping & Delivery Policy should therefore be read together with that policy.
Customers are responsible for:
Customers should not intentionally provide false information or place fraudulent orders.
Zildin will take reasonable steps to facilitate delivery but cannot guarantee that every delivery will occur within a specific estimated timeframe.
To the maximum extent permitted by applicable law, Zildin will not be responsible for delays or delivery failures caused solely by:
Nothing in this section excludes or limits any liability or consumer right that cannot legally be excluded or limited under the laws of Bangladesh.
Nothing in this Shipping & Delivery Policy is intended to:
If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.
Zildin may update this Shipping & Delivery Policy from time to time due to:
The updated version will be published on this page with a revised Last Updated date.
This Shipping & Delivery Policy shall be interpreted in accordance with the applicable laws and regulations of Bangladesh.
Nothing in this policy prevents a customer from exercising any mandatory legal right or remedy available under applicable law.
For questions or concerns regarding shipping and delivery, please contact:
ZILDIN
Website: www.zildin.com
Email: info@zildin.com
Business Address: Chittagong, Bangladesh
