Zildin (“Zildin”, “we”, “us”, or “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information obtained through www.zildin.com, our online store, customer communications, orders, and related services.
By accessing, browsing, or using our website, or by placing an order with us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, to the extent permitted by applicable law.
This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, Shipping/Delivery Policy, and other applicable policies published on our website.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to information collected through:
This policy applies primarily to customers and visitors in Bangladesh.
Depending on how you interact with Zildin, we may collect information including:
We may collect:
Zildin offers Cash on Delivery (COD) for eligible orders in Bangladesh.
For COD orders, we may collect and use your name, mobile number, and delivery address to:
We may contact customers by telephone, SMS, WhatsApp, or other available communication channels where reasonably necessary for order-related purposes.
When you access our website, certain technical information may be collected automatically, including:
This information may be used for security, analytics, website functionality, performance measurement, and improvement of our services.
We may use collected information for legitimate business purposes, including:
To protect Zildin and our customers from fraudulent, abusive, or unauthorized orders, we may verify order information before processing or dispatching an order.
We may take reasonable measures where we identify circumstances such as:
Where reasonably necessary, we may delay, cancel, or decline an order subject to applicable law and the customer's legal rights.
To fulfill an order, Zildin may share necessary customer information with courier companies, delivery agents, logistics providers, or other fulfillment partners.
Information may include:
This information is provided for legitimate purposes such as delivery, customer contact, COD collection, return handling, and delivery support.
Zildin may use third-party service providers to operate and improve our business, including providers of:
Such third parties may process information only as reasonably necessary to provide their services or as otherwise permitted by law.
Zildin primarily provides Cash on Delivery for eligible orders.
If other payment methods are made available in the future, payments may be processed by independent third-party payment service providers.
Where third-party payment services are used, payment information may be processed directly by the relevant payment provider under its applicable terms and privacy practices.
Zildin does not intentionally request or store your complete card PIN, ATM PIN, CVV, password, or other confidential authentication credentials through ordinary customer communications.
Customers should never provide such confidential credentials to anyone claiming to represent Zildin.
Zildin may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used to:
You may control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.
Zildin may use third-party analytics and advertising technologies to understand website activity and measure the effectiveness of our marketing campaigns.
These technologies may collect information such as device information, website interactions, approximate location, and online activity associated with the website.
Where required by applicable law, we will obtain appropriate consent or provide applicable choices regarding such processing.
Where legally permitted and where consent is required, Zildin may use contact information to communicate information about:
Customers may request that promotional communications stop.
Order-related communications, service notifications, and communications necessary to complete or manage an existing order may still be sent where reasonably necessary.
Zildin takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, destruction, or disclosure.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, Zildin cannot guarantee absolute security of information transmitted through the internet.
We may retain information for as long as reasonably necessary for purposes including:
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.
Zildin may disclose information where reasonably necessary or legally required, including in response to:
We may also disclose information when reasonably necessary to establish, exercise, or defend our legal rights.
If Zildin undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law and appropriate safeguards.
Our website may contain links, integrations, advertisements, or references to third-party websites and services.
Zildin does not control third-party websites and is not responsible for their privacy practices, security, content, or policies.
Customers should review the privacy policies and terms of third-party services before providing information to them.
Customers are responsible for providing accurate and complete information when placing an order.
Customers should also take reasonable steps to protect their own accounts, devices, contact information, and login credentials, where applicable.
Zildin will not be responsible for problems arising solely from inaccurate information voluntarily provided by a customer or from unauthorized access caused by the customer's own failure to protect their credentials, except where applicable law provides otherwise.
Our website is intended for general consumers.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review the matter and take appropriate action.
Subject to applicable law and reasonable identity verification, customers may contact us regarding their personal information and may request, where legally applicable:
Certain information may be retained where necessary for legal, accounting, security, fraud-prevention, dispute-resolution, or legitimate business purposes.
Zildin intends to operate its website and e-commerce activities in accordance with applicable laws and regulations of Bangladesh.
Nothing in this Privacy Policy is intended to:
Where applicable law provides a greater privacy or consumer protection right than stated in this policy, the applicable legal requirement will prevail.
Zildin reserves the right to update or modify this Privacy Policy from time to time to reflect:
The updated policy will be published on this page with a revised Last Updated date.
Continued use of the website after an updated policy is published will be subject to the updated policy, to the extent permitted by applicable law.
This Privacy Policy shall be interpreted and applied subject to the applicable laws and regulations of Bangladesh.
Nothing in this section is intended to prevent a customer from exercising any mandatory legal right or remedy available under applicable law.
For privacy-related questions, requests, or complaints, please contact:
ZILDIN
Website: www.zildin.com
Email: info@zildin.com
Business Address:
Chittagong, Bangladesh
We will make reasonable efforts to review and respond to privacy-related requests appropriately.
© 2026 ZILDIN. All Rights Reserved.
